Shipping Policy
Shipping countries, timeliness, and shipping prices
Total Delivery Time = Handling Time + Transit Time
| Countries and Regions | Shipping Method | Handling Time | Transit Time | Total Delivery Time | For Orders | Shipping Cost |
|---|---|---|---|---|---|---|
| United States | International Shipping | 1–2 workdays | 6–7 workdays | 7–10 workdays | $0.00 – $500 USD | $10.00 USD |
| United States | Fast Shipping | 1–2 workdays | 2–3 workdays | 3–5 workdays | $500.00 USD and up | Free |
1.How will my order be processed?
Orders placed on business days will be processed within 2 hours. Packages will be handed over to the logistics carrier within 1 to 3 business days and are typically delivered within 3 to 10 business days.
2. How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Our support team will assist you promptly. Orders can only be modified or canceled before the item has been shipped. For further assistance, feel free to contact us at service@kukirin-us.com.
3.Why is my shipment delayed?
Most shipping delays are caused by holidays, severe weather conditions, customs clearance, or carrier-related issues. We appreciate your patience and understanding. If you need any assistance regarding your shipment, please contact our customer support team.
4.My order never arrived. What should I do?
f you have not received your package within the estimated delivery timeframe, please follow these steps:
- Check your shipment status using the tracking number provided.
- Verify that the shipping address entered during checkout is correct.
- Contact our customer service team immediately for further
We will do our best to help locate and resolve the issue as quickly as possible.
5.Missing or damaged items?
If your order arrives with missing or damaged items, please contact us without hesitation. We kindly ask that you report any issues within 3 business days after receiving your package so we can provide a timely and effective solution.
To speed up the process, please include:
- Your order number
- Photos of the package and item(s)
- A brief description of the issue
6.Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your package at any time.
7.What should I do if my tracking information is not updating?
Tracking information may take 24–72 hours to update after shipment. If your tracking status has not changed for several days, please contact us and we will help verify the shipment status with the carrier.
8.What happens if I enter the wrong shipping address?
Please contact us immediately if you notice an incorrect shipping address. We can only update the address before the order has been shipped. Once the package has been dispatched, address changes may no longer be possible.