Terms of Service
Overview
1. Overview
Welcome to kukirin-us.com.
This website is operated by Shenzhen Honglan E-Commerce Co., Ltd. KuKirin-US is the store name used for this website.
Throughout this website and these Terms of Service, the terms “we,” “us,” and “our” refer to Shenzhen Honglan E-Commerce Co., Ltd.
By visiting this website, creating an account, placing an order, or using any of our services, you agree to be bound by these Terms of Service.
These Terms apply to all users of the website, including visitors, registered users, customers, and anyone who accesses or uses the website.
Please read these Terms carefully before using the website. If you do not agree with these Terms, you should not access the website or purchase products through it.
Our Privacy Policy, Shipping Policy, Return & Refund Policy, Warranty Policy, and Payment Methods Policy form part of these Terms and should be read together with them.
Where a specific policy contains more detailed terms relating to shipping, returns, refunds, warranty, privacy, or payment, that specific policy will apply to the relevant matter.
2. Business Identity and Brand Relationship
kukirin-us.com is operated by:
Shenzhen Honglan E-Commerce Co., Ltd.
Store Name: KuKirin-US
Shenzhen Honglan E-Commerce Co., Ltd. is authorized by Shenzhen Kukirin Technology Co., Ltd. to sell KuKirin products and provide related sales and after-sales services through kukirin-us.com.
KuKirin is the product brand displayed and sold through this website.
Shenzhen Honglan E-Commerce Co., Ltd. operates this online store as an authorized seller and after-sales service provider. Shenzhen Honglan E-Commerce Co., Ltd. does not claim ownership of the KuKirin trademark or brand.
KuKirin trademarks, logos, product names, photographs, designs, and other brand materials belong to their respective owner or are used with authorization.
3. Eligibility to Use the Website
By using this website or placing an order, you confirm that:
You have reached the age of majority in your state, territory, or place of residence.
You have the legal capacity to enter into a binding agreement.
The information you provide is accurate, current, and complete.
You will use the website and products only for lawful purposes.
You are responsible for ensuring that your purchase, possession, and use of an electric scooter comply with the laws and regulations applicable in your location.
We do not knowingly enter into sales contracts directly with children who do not have the legal capacity to make a purchase.
4. Account Information
Some website features may require you to create an account.
You are responsible for maintaining the confidentiality of your account login information and for activities conducted through your account.
You agree to provide accurate and complete account information and to update it when necessary.
Please contact us promptly if you believe that your account has been accessed or used without authorization.
We may suspend or restrict an account where we reasonably believe that fraud, unauthorized access, illegal activity, or a violation of these Terms has occurred.
5. Online Store Use
You may not use this website, its products, or its services for illegal or unauthorized purposes.
You must not:
Use the website in violation of applicable laws or regulations.
Submit false, misleading, or fraudulent information.
Attempt to interfere with the operation or security of the website.
Transmit viruses, malware, harmful code, or other destructive content.
Attempt to gain unauthorized access to customer accounts, systems, servers, or data.
Use automated tools to scrape, copy, or extract website content without permission.
Use the website to distribute spam, fraudulent messages, or unlawful materials.
Infringe the intellectual property, privacy, or other legal rights of another person or organization.
Place fraudulent orders or use payment methods without authorization.
We may restrict or terminate access to the website where reasonably necessary to protect our customers, business, payment systems, or legal rights.
6. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, photographs, videos, compatibility information, prices, and availability are accurate.
However, minor differences may occur due to:
Product updates or manufacturing changes.
Lighting, photography, or display settings.
Regional versions or production batches.
Packaging updates.
Measurement methods.
Accessories or decorative items shown for demonstration purposes.
Unless expressly stated on the product page, items shown in lifestyle photographs, such as helmets, bags, phones, tools, or riding equipment, may not be included with the product.
Customers should carefully review the product title, description, specifications, included accessories, compatibility information, and applicable policies before placing an order.
We reserve the right to correct inaccurate product information and update product descriptions where necessary.
Material changes affecting an existing order will be communicated to the customer where reasonably possible.
7. Product Availability
Product availability is subject to stock levels and may change without notice.
Adding a product to your cart does not reserve the product.
A product may become unavailable before checkout is completed or before the order is accepted.
If a product becomes unavailable after payment, we may:
Contact you to offer a suitable alternative.
Ask whether you agree to wait for restocking.
Cancel the affected item and issue a refund to the original payment method.
We will not substitute a materially different product without your agreement.
8. Prices, Taxes, and Additional Charges
Product prices are displayed in the currency shown on the website.
The total amount payable will be displayed during checkout before the order is submitted.
Depending on the order and delivery destination, the total amount may include:
Product price.
Shipping charges.
Applicable taxes.
Discounts.
Other charges clearly disclosed before payment.
Promotional prices and discount codes may be subject to separate conditions, including validity periods, eligible products, minimum purchase requirements, and usage limits.
Discount codes generally cannot be exchanged for cash and cannot be applied after an order has been completed unless we expressly agree otherwise.
Your bank, card issuer, or payment provider may charge foreign transaction, currency conversion, installment, or other processing fees. These charges are imposed by the relevant financial institution and are not collected by us.
9. Orders and Order Acceptance
Submitting an order does not automatically mean that the order has been accepted.
After an order is placed, you may receive an automated order confirmation. This confirms that we received the order request but does not necessarily confirm final acceptance.
An order is accepted when we confirm it for processing or dispatch the product.
We may review an order before acceptance for reasons including:
Product availability.
Payment authorization.
Pricing or product information errors.
Incomplete or inaccurate customer information.
Suspected fraud or unauthorized payment.
Unusual order quantity.
Delivery restrictions.
Compliance or security concerns.
If we cannot accept an order, we will cancel it and refund any payment collected for the canceled item.
We reserve the right to limit order quantities where reasonably necessary to prevent fraud, unauthorized resale, inventory abuse, or misuse of promotional offers.
10. Order Information
You are responsible for providing complete and accurate information when placing an order, including:
Customer name.
Email address.
Telephone number.
Billing address.
Shipping address.
Postal code.
Payment information.
Please review your information carefully before completing checkout.
We are not responsible for delays or additional costs caused by incorrect or incomplete information provided by the customer, except where the issue was caused by our error.
If you notice an error after submitting an order, contact us immediately. We cannot guarantee that information can be changed after the order has entered processing or has been shipped.
11. Payments
Available payment methods will be displayed during checkout.
Depending on availability and customer eligibility, payment methods may include:
PayPal.
Credit or debit cards.
Card payments processed through PayPal.
Klarna.
Other payment methods displayed at checkout.
Payment services may be provided by independent third-party payment providers.
Your use of a third-party payment method may also be governed by that provider’s terms, privacy policy, eligibility requirements, credit assessment, and approval process.
Klarna payment options are subject to Klarna’s approval and terms. Displaying Klarna as a payment option does not guarantee that every customer or transaction will be approved.
We do not control payment authorization decisions made by banks, card issuers, PayPal, Klarna, or other payment providers.
If a payment is declined, canceled, reversed, charged back, or identified as unauthorized, we may suspend or cancel the related order.
You agree not to initiate an improper chargeback or payment dispute for an order that has been properly delivered and handled in accordance with these Terms and our published policies.
Nothing in this section limits your lawful right to dispute an unauthorized or incorrectly processed charge.
12. Shipping and Delivery
Orders are shipped according to the destinations, methods, estimated handling times, estimated transit times, and shipping fees shown in our Shipping Policy or during checkout.
Delivery estimates are not guaranteed delivery dates unless we expressly state otherwise.
Shipping times may be affected by circumstances including:
Carrier delays.
Severe weather.
Public holidays.
Customs procedures.
Address errors.
Remote delivery locations.
Warehouse disruptions.
Safety inspections.
Events outside our reasonable control.
We will make reasonable efforts to process and ship orders within the time stated on the website.
If we become aware that an order cannot be shipped within the promised or reasonably expected timeframe, we may contact you to request consent to a revised shipping date or offer cancellation and a refund for the unshipped product, as required by applicable law.
Tracking information will normally be provided after dispatch. Tracking updates are supplied by the carrier and may take time to appear.
Customers must provide a safe and accessible delivery address.
Please review our Shipping Policy for complete information about shipping destinations, delivery times, shipping charges, tracking, delays, missing packages, incorrect addresses, and damaged shipments.
13. Order Changes and Cancellations
If you wish to change or cancel an order, contact us at service@kukirin-us.com within two hours of placing the order.
Submitting a cancellation request does not guarantee cancellation.
Orders may enter processing shortly after they are placed. Once an order has been shipped, it cannot normally be changed or canceled.
If a cancellation is approved before shipment, the refund will be issued to the original payment method.
Refunds are generally processed within three to five business days after approval. The time required for the refunded amount to appear in your account may depend on your bank or payment provider.
Complete cancellation terms are provided in our Return & Refund Policy.
14. Returns and Refunds
Return eligibility, return periods, product condition requirements, shipping responsibilities, inspection procedures, deductions, and refund methods are governed by our Return & Refund Policy.
You must contact our customer service team and receive return authorization before sending a product back.
Do not return a product to an address shown on the package, warehouse label, or website unless our customer service team has confirmed that address for your specific return.
Unauthorized returns may be delayed, rejected, or returned to the sender.
Returned products must be packaged securely and must include the required accessories, manuals, and original packaging where specified in the Return & Refund Policy.
After a returned product is received, we may inspect:
The product condition.
Serial number.
Included accessories.
Packaging.
Signs of use.
Reported defect or damage.
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on the payment provider.
Nothing in our Return & Refund Policy or these Terms limits any consumer rights that cannot lawfully be excluded or restricted.
15. Warranty
Eligible KuKirin products purchased directly through kukirin-us.com are covered by the written warranty described in our Warranty Policy.
The standard warranty period stated on our website is twelve months from the applicable purchase date, subject to the coverage, exclusions, procedures, and component-specific conditions described in the Warranty Policy.
Warranty and after-sales services for eligible website orders are administered by Shenzhen Honglan E-Commerce Co., Ltd. as an authorized seller and after-sales service provider for KuKirin products.
Warranty support may include:
Troubleshooting assistance.
Technical instructions.
Replacement parts.
Repair assistance.
Other remedies described in the Warranty Policy.
Warranty coverage does not normally apply to damage caused by accidents, misuse, improper storage, unauthorized modifications, failure to follow instructions, external damage, normal wear, or other excluded causes described in the Warranty Policy.
However, the use of a third-party repair service or third-party component does not automatically cancel all warranty rights where such a restriction is prohibited by applicable law. We may deny coverage where the claimed damage was caused by an improper repair, modification, incompatible component, or misuse.
The Warranty Policy should be reviewed before purchase and before submitting a warranty request.
Nothing in these Terms excludes any warranty or consumer protection right that cannot legally be excluded.
16. Product Safety and Responsible Use
Electric scooters may involve a risk of falls, collisions, property damage, injury, or death if used improperly.
Before riding, customers should:
Read the product manual.
Inspect the scooter and safety components.
Wear appropriate protective equipment, including a helmet.
Confirm that brakes, tires, lights, steering, and folding mechanisms are working properly.
Follow applicable traffic, licensing, age, speed, and riding rules.
Avoid riding while impaired by alcohol, drugs, medication, illness, or extreme fatigue.
Avoid using the product in unsafe weather or road conditions.
Use only compatible chargers, batteries, parts, and accessories.
Product specifications do not determine whether a scooter is legal for use on a particular public road, sidewalk, bicycle path, park, or other location.
Customers are responsible for checking and complying with local laws before operating the product.
Any speed, range, hill-climbing, battery, load, or performance figure shown on the website may vary depending on rider weight, temperature, riding mode, speed, terrain, tire pressure, battery condition, wind, maintenance, and other operating conditions.
17. Intellectual Property
The content available on this website, including text, layouts, graphics, photographs, videos, icons, product descriptions, and software, is owned by us, licensed to us, or used with authorization.
KuKirin trademarks, logos, model names, product images, and other brand materials belong to their respective owner and are used by Shenzhen Honglan E-Commerce Co., Ltd. under authorization or other lawful permission.
You may view and use website content for personal, non-commercial shopping purposes.
Without prior written permission, you may not:
Copy substantial portions of the website.
Republish website content.
Sell or license website content.
Use website content to create a misleading or unauthorized store.
Remove copyright, trademark, or ownership notices.
Use KuKirin brand assets in a way that falsely suggests authorization, sponsorship, or affiliation.
Nothing on this website grants you ownership of any trademark, copyright, design, photograph, or other intellectual property.
18. Customer Reviews and User Content
You may be able to submit reviews, photographs, videos, feedback, questions, comments, or other content.
You remain responsible for content you submit.
You confirm that your submitted content:
Is based on your honest experience or opinion.
Does not contain false or misleading information.
Does not infringe another person’s intellectual property or privacy rights.
Does not contain unlawful, threatening, abusive, discriminatory, or malicious material.
Does not contain malware, spam, or unauthorized advertising.
By submitting content, you grant Shenzhen Honglan E-Commerce Co., Ltd. a non-exclusive, worldwide, royalty-free license to store, reproduce, display, format, and use that content for operating, improving, and promoting the website and its products.
This license does not prevent you from using your own content elsewhere.
We may moderate or remove content that violates these Terms, applicable law, platform rules, or the rights of another person.
Nothing in these Terms prohibits or restricts a customer from providing an honest review or expressing a lawful opinion about our products, services, or business practices.
19. Third-Party Services and Links
Our website may use or link to services provided by third parties, including:
Payment providers.
Financing providers.
Shipping carriers.
Analytics providers.
Advertising platforms.
Customer support tools.
Social media services.
Website applications.
These third parties may operate under their own terms and privacy policies.
We are not responsible for third-party websites or services that we do not own or control.
A link to a third-party website does not necessarily mean that we endorse all content, products, or services offered by that third party.
You should review the applicable third-party terms and policies before using those services.
20. Privacy and Personal Information
Our collection, use, storage, sharing, and protection of personal information are governed by our Privacy Policy.
By using the website or placing an order, you acknowledge that your information may be processed as necessary to:
Provide website functions.
Process orders and payments.
Arrange shipping.
Provide customer support.
Prevent fraud.
Comply with legal obligations.
Deliver marketing communications where permitted.
Improve website services.
Please review our Privacy Policy for complete information about personal data, cookies, payment providers, advertising services, customer rights, and contact procedures.
21. Errors, Inaccuracies, and Omissions
The website may occasionally contain typographical errors, inaccurate information, or omissions relating to:
Product descriptions.
Prices.
Promotions.
Product availability.
Shipping charges.
Delivery estimates.
Specifications.
Compatibility.
We reserve the right to correct errors and update information.
If an error materially affects an order you have already placed, we will make reasonable efforts to contact you.
We will not charge a materially higher price or substitute a materially different product without your agreement.
Where an order cannot be completed because of a genuine pricing, availability, or product information error, we may cancel the affected item and refund the amount paid for it.
22. Suspension and Termination
We may suspend or terminate access to the website or cancel an account where we reasonably believe that a user has:
Violated these Terms.
Used the website unlawfully.
Committed or attempted fraud.
Used unauthorized payment information.
Interfered with website security.
Abused customer service staff or website systems.
Created an unreasonable safety, legal, or financial risk.
Termination does not affect obligations or rights that arose before termination, including payment obligations, valid refund rights, warranty claims, intellectual property rights, and liability provisions.
23. Website Availability
We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted access.
The website may be temporarily unavailable because of:
Maintenance.
System updates.
Hosting interruptions.
Technical problems.
Security incidents.
Network failures.
Events outside our reasonable control.
We may change, suspend, or discontinue website features where reasonably necessary.
This does not affect an accepted order or any legal rights connected with a completed purchase.
24. Disclaimer of Warranties
Products purchased through kukirin-us.com may be covered by the express written warranty stated in our Warranty Policy.
Except for the warranties expressly stated in our Warranty Policy and any rights or warranties required by applicable law, we do not provide additional warranties beyond those expressly published on the website.
The website and its general online functions are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, completely error-free, or free from all security risks.
Nothing in this section excludes or limits any consumer right, product warranty, implied warranty, or legal remedy that cannot lawfully be excluded or limited.
25. Limitation of Liability
To the fullest extent permitted by applicable law, Shenzhen Honglan E-Commerce Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products.
This may include losses involving:
Loss of profits.
Loss of business opportunities.
Loss of data.
Business interruption.
Other indirect commercial losses.
Where liability cannot lawfully be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms excludes or limits liability for:
Fraud or fraudulent misrepresentation.
Willful misconduct.
Gross negligence where liability cannot be excluded.
Death or personal injury where exclusion is prohibited by law.
A valid product warranty obligation.
A consumer right that cannot legally be waived.
26. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable costs resulting directly from:
Your unlawful use of the website.
Your deliberate violation of these Terms.
Your infringement of another person’s intellectual property or legal rights.
Your fraudulent or unauthorized activity.
This section does not require you to indemnify us for losses caused by our own negligence, misconduct, breach of contract, or violation of law.
27. Events Outside Our Reasonable Control
We will not be responsible for a delay or failure caused by an event outside our reasonable control.
Such events may include:
Natural disasters.
Severe weather.
Fire or flooding.
War or civil unrest.
Government restrictions.
Labor disputes.
Public health emergencies.
Cyberattacks.
Carrier disruption.
Customs delays.
Utility or network failures.
Supply chain interruptions.
Where such an event affects an order, we will make reasonable efforts to communicate with you and provide an appropriate solution.
Nothing in this section removes any refund or cancellation right that applies under mandatory law.
28. Severability
If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be limited or removed only to the extent necessary.
The remaining parts of these Terms will continue to apply.
29. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived the right to enforce it later.
A waiver is effective only if it is made clearly and in writing by an authorized representative of Shenzhen Honglan E-Commerce Co., Ltd.
30. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Warranty Policy, Payment Methods Policy, applicable product information, and order confirmation, form the agreement between you and Shenzhen Honglan E-Commerce Co., Ltd. concerning your use of the website and purchase.
These documents replace earlier website terms relating to the same subject.
31. Assignment
You may not transfer your rights or obligations under these Terms without our written consent where such consent is legally required.
We may transfer our rights or obligations as part of a lawful business restructuring, merger, acquisition, asset transfer, or change of service provider, provided that doing so does not unlawfully reduce your consumer rights.
32. Governing Law and Dispute Resolution
These Terms and transactions completed through the website will be governed by applicable laws and regulations.
Where legally permitted, the laws applicable to the place where Shenzhen Honglan E-Commerce Co., Ltd. is registered will apply.
However, nothing in these Terms deprives a consumer of mandatory protections available under the laws applicable in the consumer’s place of residence.
The parties should first attempt to resolve any dispute by contacting customer service and communicating in good faith.
If a dispute cannot be resolved through customer service, it may be submitted to a court or other dispute resolution body with lawful jurisdiction.
Nothing in this section prevents either party from exercising a legal right or remedy that cannot be waived.
33. Changes to These Terms
We may update these Terms when necessary to reflect:
Changes to our services.
Changes to website functions.
Changes to business operations.
Changes to applicable laws.
Security or fraud-prevention requirements.
Updated customer policies.
The updated version will be posted on this page with a revised effective date.
Changes will generally apply from the date they are posted and will not retroactively remove rights connected with an order already accepted, unless applicable law requires otherwise.
Your continued use of the website after an update means that the updated Terms apply to future use of the website.
The version in effect when an order is accepted will generally apply to that order.
34. Contact Information
If you have questions about these Terms of Service, please contact us:
Website Operator and Seller: Shenzhen Honglan E-Commerce Co., Ltd.
Store Name: KuKirin-US
Website: kukirin-us.com
Customer Service Email: service@kukirin-us.com
Registered Address: Room 805, Yisheng Building, No. 13 Zhongxing Road. Nansan Community, Buji Subdistrict,
Longgang District, Shenzhen
Business Registration Number: 91440300MA5GMAM325
Customer Service Hours: Monday to Friday, 9:00 AM–6:30 PM, China Standard Time, UTC+8.