Orders are typically shipped within 48 hours of purchase.

If you purchased your scooter online from the Kukirin website, please contact our support team at service@kukirin-us.com

• Battery storage time is 6 months (-20°F to 60°F)

• Relative humidity for battery storage = 45% - 75%

• The possible storage temperature range for lithium-ion batteries is -20°C to 60°C (-4°F to 140°F), but for long-term storage, the recommended storage temperature is -20°C to 25°C (-4°F to 77°F), and the ideal temperature is 15°C (59°F). Batteries should be stored at a partial state of charge between 30% and 50% (with at least 2 battery indicators). Although batteries can be stored in a fully discharged state, the battery voltage should not be less than 2.0 volts per cell, and the battery should be fully charged to prevent over-discharge. The maximum voltage should not exceed 4.1 volts.

• Charge the battery before storage and every few weeks

Our goal is to ensure that your order is processed quickly and efficiently.
It will take 3-10days for your goods to arrive at your address. However, since we have no control over shipping, the arrival time will vary according to actual conditions. Please check your order in the background to confirm how long delivery will take. Please refer to the shipping information page for details.
 Click here to visit Shipping Information 

• No, we do not recommend riding in rainy weather.

• Riding in colder temperatures can affect the performance of the scooter. The key is to ensure that the scooter is always stored indoors. Leaving the scooter in a cold environment may damage the tires, motor and battery.

You can choose a scooter based on the following factors: safety/size/performance/comfort/cost/riding conditions. You can also ask our customer service and tell us your needs, and we will give you reference advice.

Absolutely! KUKIRIN scooters are designed with beginners in mind.

Easy to learn – Multiple speed modes, including a beginner mode, let you build confidence at your own pace.

Stable and balanced – Sturdy frames and wide decks offer excellent stability for first-time riders.

No experience needed – No special training required. Just charge, learn the basics, and go.

Support when you need it – Our customer support team is always here to help.

Safety first, wear protective gear when riding, pay attention to the local weather, pay attention to the dangers on the road, and remember to lock the scooter after riding!