Applicable Regions:
We currently ship only to the following 25 EU countries:
Denmark, Spain, Ireland, Netherlands, Portugal, Lithuania, Hungary, Slovakia, Finland, Bulgaria, Croatia, Austria, Italy, Sweden, France, Czech Republic, Belgium, Poland, Estonia, Greece, Germany, Luxembourg, Latvia, Slovenia, and Romania.
Non-EU Regions:
Shipping is not yet available to regions outside of the above-listed countries.
Tax Information:
All product prices exclude Value Added Tax (VAT).
For the listed 25 EU countries, no additional import duties or shipping fees will be charged.
Processing Time:
Orders are processed within 12–24 hours on business days (weekends and holidays excluded).
Shipping and Delivery:
Orders are shipped from our Poland warehouse within 24 business hours.
Estimated delivery time is 4–7 business days. (Actual delivery time may vary slightly depending on logistics conditions.)
Out-of-Stock Items:
Please allow 10–14 business days for shipment after restocking.
Tracking:
To track your order, log in to your account and go to the "Order Details" page, then click "Track" for real-time updates.
Example tracking links:
Customer Service:
For any assistance, please contact us at market@kugooescooters.com.
We aim to respond within 24 hours.
Uncontrollable Delays:
Extreme weather, customs inspections, or other unforeseen circumstances may cause delays. We recommend checking your tracking information regularly for updates.
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